Co-author(s): Sekhar Vadari<\/strong><\/center>
\nCybernetics Framework for building a Listening Organization
\nListening Organization: A Cybernetics Framework to enable an organization to establish efficient formal channels to capture , understand and address the stakeholder needs effectively.
\nAbstract: The paper presents a Framework for building a listening organizations based on cybernetic concepts. Presently organizations need to deal with enormous complexity in the environment: both external and internal . . In order to understand and absorb this complexity for survival they also need to have the formal channels which would capture, process and deliver results from understanding these noises. This calls for the organization to have autopoietic homeostats to deal with this inherent complexity. Communication, feedback, control and variety matching with respect to the environment are some of the cybernetic concepts which will be the building blocks of the proposed framework.
\n Employees play a key role in the survival and decline of these large organizations. Employee competence, capability and morale are the key ingredients to the organizations growth. It is inherent that organizations should have the capabilities or systems to \u201cListen\u201d to the needs of the employees to be viable. Organizations often fail to hear the voice of their employees, while there could be abundant evidence in advance. The organization as a whole cannot hear and assimilate these voices and are not prepared for an eventuality. Most organizations are poor listeners
\nIndividual Listening (ILA, 1996) is defined as the process of receiving, constructing meaning from, and responding to spoken and\/or nonverbal messages. Organizational Listening can said to be the process of capturing , understanding and addressing stakeholder needs through formal and informal channels.
\nViable Listening organization should design formal structures to enable Individual Listening and organizational listening. The proposed framework suggest the design based on cybernetic concepts.
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